Shipping policy

Thank you for visiting and shopping at Cover to Cover!

All of our orders are shipped via USPS and FedEx. You will receive an email update with your tracking number once your order has shipped!

Delivery Times

All orders are processed within 1 business day. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by just a few days. Additionally, nationwide and global shipping delays (such as those caused by holiday volumes or inclement weather conditions) may have an impact on your estimated delivery date.

Domestic shipments

Shipment method	Estimated delivery time
USPS Ground Advantage*	2-5 business days
USPS Priority Mail*	1-3+ business days
USPS Priority Mail Express	1-2 days guaranteed
UPS Ground	1-5 business days
UPS 3 Day Select	3 business days
UPS 2nd Day Air	2 business days
UPS Next Day Air	1 business day

*Service is subject to shipping delays. Delivery times are estimates and not guarantees. Delivery estimates for all international services do not include customs processing times. Our store is not liable for any delays that may occur once your order has been shipped.

Tracking your order

Once your order has shipped, you will receive a tracking email within 12 hours. Please allow USPS and FedEx up to 48 hours to reflect updates on their tracking page.

Customs, duties, and import taxes

All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages and missing orders

If you received your order damaged, or if the order appears to be lost during shipping, always contact us first. Do not attempt to file a claim with USPS or FedEx yourself. We will file a claim on your behalf, and a refund or replacement may be issued pending your cooperation during the claim process.

If your order arrives damaged, please save all packaging materials and damaged goods for claim evidence purposes. Notice of damage must be provided within 30 days of delivery.

Photos of damaged items and both inner and outer packaging will be required when disclosing damage. Additional photos may be required throughout the claims process and are your responsibility, as the recipient, to provide them.

Do not release any products or packaging to any other entity, including the carrier, repair estimate facilitator, etc before consulting with us. Doing so may risk invalidating the claim in progress and your ability to receive compensation for the lost or damaged item.

Good faith cooperation

When an insurance claim needs to be filed for a shipment, both Cover to Cover and you, the recipient, acknowledge both parties' respective responsibilities. Both parties agree to cooperate in good faith to provide any necessary items within the necessary timeframe as stipulated in the Terms and Conditions of insurance coverage. Should either party be unable or unwilling to fulfill the duties necessary for a successful claim approval, they may be liable for any losses not recovered.